Steward Local managed hosting
A hosting promise we can measure.
Steward Local-managed hosting is our preferred operating environment. It combines a known SiteGround-based stack with documented monitoring, maintenance, backup, restoration, and portability practices.
Managed Site Availability
99% uptime guarantee with Steward Local managed hosting.
We prefer SiteGround because it is an environment we know and can manage end to end. Have another suitable host you like? That is fine. We will work there too. The uptime guarantee applies only when Steward Local manages the hosting environment.
This is Steward Local’s commitment to its customer. SiteGround supplies underlying infrastructure and publishes its own separate terms. We do not present SiteGround as the maker of Steward Local’s 99% promise.
Measurement
We measure the public website layer.
A Steward Local-designated monitor checks the primary public HTTPS URL at least every five minutes. The site is unavailable when two consecutive checks cannot obtain the expected success response within the configured timeout. An incident begins with the first failed check and ends with the first of two consecutive successful checks, subject to review for monitor error.
| Included | Not included |
|---|---|
| The primary managed website responding over HTTPS | Every external payment, booking, email, CRM, advertising, or other integration |
| Site-layer failures within Steward Local’s managed environment | Client-managed or unmanaged third-party infrastructure |
Excluded time
The guarantee covers what we manage.
- Scheduled maintenance announced in advance and emergency work reasonably required to protect the service
- Client actions, unauthorized changes, nonpayment suspension, or failure to provide required access
- Unmanaged domain, DNS, CDN, email, payment, booking, or other third-party failures
- Attacks, force majeure, Internet routing failures, and events outside reasonable control
- Monitoring error or an outage limited to an external integration while the website remains reachable
Service credit
If we miss 99%, the agreement defines the remedy.
The SOW identifies an SLA Credit Base for the managed-hosting portion of the monthly service. Confirmed availability below 99% earns a credit against a future invoice. The credit is not cash and does not apply to build fees or unrelated services.
| Monthly availability | Credit against SLA Credit Base |
|---|---|
| 99.00% or higher | No credit |
| 98.00% to 98.99% | 10% |
| 95.00% to 97.99% | 25% |
| 90.00% to 94.99% | 50% |
| Below 90.00% | 100% |
Steward Local applies the credit when its records confirm the result. A client may also request review within 30 days after the affected month. The credit is the proposed sole monetary remedy for failure to meet this uptime commitment and remains attorney-review-sensitive.
Known environment, portable assets
Managed does not mean captive.
The client owns the domain, content, business data, and portable site assets. Offboarding and migration are documented in the agreement.